At Robala.africa, we respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
- Information We Collect
We may collect the following personal and non-personal information:
- Personal Details: Name, surname, email address, phone number, and ID/passport number (if required for booking verification).
- Booking Information: Travel dates, number of guests, property booked, payment details.
- Host Information: Property details, banking details for payouts, proof of ownership.
- Website Usage Data: IP address, browser type, device information, and site navigation behaviour.
- How We Use Your Information
We use your information to:
- Process and confirm bookings.
- Facilitate payments between Guests and Hosts.
- Provide customer support and resolve disputes.
- Improve our platform, services, and user experience.
- Send important updates, booking confirmations, and promotional offers (with your consent).
- Comply with legal obligations in South Africa.
- Sharing Your Information
We will never sell your personal information. We may share your information only:
- With Hosts or Guests to facilitate a confirmed booking.
- With third-party service providers (e.g., payment gateways, ID verification services) under strict confidentiality agreements.
- When required by law, court order, or government regulation.
- Data Protection & Security
- We use SSL encryption to protect your information during transmission.
- Access to personal data is limited to authorised employees and service providers.
- We regularly update our systems to prevent unauthorised access, loss, or misuse of information.
- Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct, update, or delete your personal information.
- Withdraw your consent for certain uses of your information.
- Lodge a complaint with the Information Regulator of South Africa if you believe your data is being misused.
- Cookies
Our website uses cookies to improve functionality and user experience. You can disable cookies in your browser settings, but some features of the site may not work properly without them.
- Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.
- Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
- Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
Email: info@robala.africa